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RETURN  POLICY

We will only process returns for products damaged during transit. To initiate the return process, please send photographic evidence of the damage to orders@hirunadesigns.com within 2 business days of receiving your order.

We understand that purchasing new skincare products online can be challenging. Our goal is your satisfaction, and we are confident you will love our products. However, if you are not satisfied, please let us know. We want you to have a positive experience and will assist you if you are unhappy with your purchase.

Note: HiRuna Designs LLC is not liable for individual reactions to specific ingredients. Each product description contains a complete list of ingredients. Individuals with sensitivities to any listed ingredient should refrain from using the product. If unsure, test the product on a small area of your skin to check for irritation. If irritation occurs, discontinue the use of the product immediately.

 

SHIPPING  POLICY

Notice for International Shipping:
The customer is responsible for ALL Customs/Duty/Clearance Fees for accepting the package in their country.

 

General Shipping Information:

We ship orders via USPS, UPS, and FedEx. If there are any shipping questions or if you have a special shipping need, please contact us at orders@hirunadesigns.com.

 

Orders are shipped within 3 business days from receipt of payment.

 

Incomplete address:

If your order is returned to us due to delivery issues like an incorrect address, we will issue a refund minus the initial shipping cost. You will need to place a new order with the correct address or delivery instructions to receive your items.

Who is responsible for lost packages?

HiRuna Designs LLC is NOT responsible for LOST or STOLEN packages. If the tracking shows that the item was delivered, that is what we have to go by. If it says it was delivered, and you didn't receive it please check for packages at front doors, side doors, and even with the neighbors.
 

Warm Weather Shipping:

Because we do not use synthetic stabilizers or waxes in our products body butters and sugar scrubs are sensitive to temperature changes. Products may soften or melt in transit, from sitting in hot mail trucks, porches, and mailboxes. Since melting is a natural reaction to heat and we have no control of the weather please understand that we cannot be held responsible for melted products.

  • Whipped Body Butters: If the butter is melted place it in the refrigerator. Melting will not affect the quality of the whipped butter, but the consistency of the butter will change; it will become less "fluffy". Whipping introduces tiny air bubbles that increase the size and volume of the butters; when the butter melts air bubble collapse decreasing the volume. So even though the jar was filled to the top when shipped once the butter melts there will be less volume in the container; so it will probably look half full. If you so choose to, you can scoop out the butter and whip it back using an electric mixer with a whisk (the butter has to be cool/cold for this to work well).

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